Privacy Policy
Effective Date: Jan 01, 2026
Last Updated: Jan 01, 2026
Pixonlab Engage, a sub-brand of Pixonlab ("Company," "we," "our," or "us"), is committed to protecting the privacy of our users, customers, businesses, and their customers ("you" or "your"). This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, applications, WhatsApp Business solutions, CRM, automation tools, and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Personal Information
Depending on how you use our Services, we may collect:
- Full name
- Email address
- Mobile/phone number
- Business or organization name
- Business contact details
- Billing and invoicing information, including GST or tax information where applicable
- Login and account information
- Information you provide when contacting our support team
1.2 Business and Customer Data
When customers use our CRM, WhatsApp Business solutions, chatbot, or automation services, we may process:
- WhatsApp Business/API phone numbers connected to an account
- Messages sent or received through integrated APIs
- Customer and contact information uploaded to the CRM
- Contact tags, attributes, notes, and conversation records
- Chatbot configurations, workflows, automation rules, and triggers
- Campaign and communication data
- Other information that customers choose to store or process through our Services
Customers are responsible for ensuring that they have the appropriate rights, permissions, and legal basis to collect and process information about their customers through our Services.
1.3 Payment Information
Payments may be processed through third-party payment gateways or financial service providers.
We do not intentionally store complete credit-card numbers, CVV numbers, or sensitive banking credentials on our own servers. Payment information may be handled directly by the applicable payment provider according to its privacy and security policies.
1.4 Technical and Usage Information
We may automatically collect certain technical information, including:
- IP address
- Device information and identifiers
- Browser type and operating system
- Login and access logs
- Error and crash reports
- Service performance information
- Cookies and similar technologies
- Usage and analytics information
2. How We Use Information
We may use information to:
- Provide, operate, maintain, and improve our Services
- Create and manage user accounts
- Authenticate users and secure accounts
- Facilitate WhatsApp, Facebook, Instagram, and other supported integrations
- Process transactions and manage billing
- Operate CRM, chatbot, automation, and communication features
- Deliver messages and campaigns requested by customers
- Provide customer support and troubleshoot technical problems
- Monitor and improve system performance and security
- Personalize the user experience
- Prevent fraud, abuse, unauthorized access, and misuse
- Send important service-related notifications
- Send promotional communications where permitted and where required consent has been obtained
- Comply with applicable laws, regulations, and legal obligations
3. How We Share Information
We do not sell your personal information to third parties for their independent marketing purposes.
We may share or process information in the following circumstances:
3.1 Service Providers
We may use trusted third-party providers for services such as:
- Cloud hosting and infrastructure
- Payment processing
- Email and SMS delivery
- API and communication services
- Analytics and monitoring
- Security and technical support
These providers may process information only as necessary to provide their services to us or our customers.
3.2 Third-Party Platforms and Integrations
Pixonlab Engage may integrate with third-party platforms, including Meta services such as WhatsApp, Facebook, and Instagram, as well as other business applications and automation services.
Information transmitted to these platforms may be subject to their respective privacy policies and terms.
3.3 Legal and Security Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable laws or regulations
- Respond to valid legal processes, court orders, or government requests
- Protect the rights, property, or safety of Pixonlab, our users, or others
- Investigate fraud, abuse, security incidents, or violations of our terms
- Enforce our agreements and policies
3.4 Business Transfers
If Pixonlab or Pixonlab Engage is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable legal requirements.
4. Data Retention
We retain information for as long as reasonably necessary to provide our Services and fulfill the purposes described in this Privacy Policy.
Generally:
- CRM and customer data may remain stored until the customer deletes it, requests deletion, or closes the relevant account, subject to legal or operational requirements.
- Transactional, accounting, and legal records may be retained for periods required by applicable law.
- Technical logs and analytics data may generally be retained for up to 12 months unless a longer period is reasonably required for security, legal, or operational purposes.
- Backup copies may remain for a limited period after deletion before being permanently removed or overwritten.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Maintain login sessions
- Remember preferences
- Improve website functionality
- Analyze traffic and usage
- Monitor performance and security
- Improve our Services
- Deliver relevant communications where permitted
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some Services.
6. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the Service, security measures may include:
- SSL/TLS encryption during data transmission
- Encryption or other safeguards for sensitive stored information
- Access controls and authentication mechanisms
- Role-based access for authorized personnel
- Security monitoring
- Regular maintenance and security assessments
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
7. Your Rights
Depending on your location and applicable law, you may have rights including:
- Accessing personal information we hold about you
- Correcting inaccurate or incomplete information
- Requesting deletion of personal information
- Requesting restriction of certain processing
- Objecting to certain processing activities
- Opting out of marketing communications
- Requesting data portability where applicable
- Withdrawing consent where processing is based on consent
To exercise applicable rights or make a privacy-related request, contact us using the details provided in Section 12.
We may need to verify your identity before processing certain requests.
8. Customer Responsibility for Data
If you use Pixonlab Engage to manage information about your own customers, contacts, or users, you remain responsible for ensuring that your collection and use of that information complies with applicable privacy and data-protection laws.
This includes obtaining appropriate notices, permissions, and consents where required and providing your customers with appropriate privacy information.
9. Third-Party Links and Integrations
Our Services may contain links to or integrations with third-party websites, applications, platforms, or services.
Pixonlab Engage does not control the privacy practices of third parties. We encourage you to review the privacy policies and terms of any third-party service before providing information to them.
10. Children's Privacy
Our Services are intended for businesses and users who are at least 18 years old.
We do not knowingly collect personal information directly from individuals under 18 through our Services. If you believe that a minor has provided personal information to us, please contact us so that we can review and take appropriate action.
11. International Data Transfers
Because our Services may use global technology providers and integrations, information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we will take reasonable steps to ensure appropriate safeguards are used for international data transfers.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. We encourage users to review this page periodically.
13. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your information, please contact us:
Pixonlab Engage
A sub-brand of Pixonlab
Website: pixonlab.in
Pixonlab Engage: wa.pixonlab.in
Email: contactpixonlab@gmail.com
WhatsApp: +91 97771 21379
We will make reasonable efforts to review and respond to privacy-related requests within a reasonable period, subject to applicable law.