Effective Date: Jan 01, 2026
Last Updated: Jan 01, 2026
Welcome to Pixonlab Engage, a sub-brand of Pixonlab ("Company," "we," "our," or "us"). By accessing or using our website, applications, WhatsApp Business solutions, CRM, chatbot, automation tools, integrations, and related services (collectively, the "Services"), you ("User," "Customer," or "Client") agree to be bound by these Terms & Conditions ("Terms").
If you do not agree with these Terms, please stop using our Services immediately.
1. Eligibility
You must be at least 18 years old to use our Services.
You represent that:
- You have the legal capacity to enter into these Terms.
- The information provided during registration is accurate and complete.
- If you are using the Services on behalf of a business or organization, you have the authority to accept these Terms on its behalf.
- Your use of WhatsApp, Meta, Facebook, Instagram, and other third-party platforms complies with their applicable terms, policies, and requirements.
2. Services Provided
Pixonlab Engage may provide business communication, CRM, automation, and digital solutions, including:
- WhatsApp Business/API integration and communication solutions
- WhatsApp automation and chatbot services
- Facebook Messenger and Instagram integrations
- CRM and customer management tools
- Lead management and customer communication
- Workflow and marketing automation
- Campaign management and communication tools
- Analytics and reporting
- Third-party application integrations
- Business verification and WhatsApp-related assistance
- Other business technology and automation services introduced by Pixonlab from time to time
We reserve the right to modify, update, suspend, or discontinue any feature or Service at our discretion.
3. Account Registration and Security
Where account registration is required, you agree to provide accurate and current information, including your name, email address, phone number, and business details.
You are responsible for:
- Maintaining the confidentiality of your login credentials.
- Securing access to your account.
- All activities performed through your account.
- Immediately notifying us of suspected unauthorized access or security breaches.
Pixonlab Engage will not be responsible for unauthorized access resulting from your failure to protect your account credentials or devices.
4. Acceptable Use
You agree not to use our Services to:
- Violate any applicable law or regulation.
- Send spam, unsolicited bulk communications, or prohibited messages.
- Engage in fraud, deception, harassment, abuse, or misleading activities.
- Send content prohibited by WhatsApp, Meta, or other applicable platforms.
- Upload malware, viruses, harmful code, or malicious content.
- Attempt to gain unauthorized access to our systems or another user's account.
- Reverse-engineer, exploit, or interfere with our Services.
- Circumvent platform restrictions, security measures, or usage limits.
- Use automation in a manner that violates applicable laws or third-party platform policies.
- Collect or process customer information without appropriate authorization, notice, or consent where required.
We may suspend or terminate accounts that violate these requirements. Depending on the circumstances, fees already paid may not be refundable.
5. Pricing, Payments, and Refunds
Unless otherwise stated:
- Prices are quoted in Indian Rupees (₹).
- Applicable taxes may be charged in addition to listed prices.
- Subscription or service fees may be payable in advance.
- Certain Services may require prepaid credits, minimum recharge amounts, or usage-based payments.
- Additional features, integrations, setup services, or add-ons may be charged separately.
- Failure to make required payments may result in suspension or termination of Services.
Refunds, where applicable, will be governed by our applicable refund or cancellation policy.
Unless required by applicable law or expressly stated in a written refund policy, fees for Services that have already been activated, delivered, consumed, or submitted to a third-party platform may be non-refundable.
6. WhatsApp, Meta, and Third-Party Platform Services
Pixonlab Engage may provide integrations with WhatsApp Business, Facebook, Instagram, Messenger, and other third-party platforms.
Your use of these platforms is also subject to their respective terms, policies, technical requirements, and approval processes.
Pixonlab Engage does not control third-party platform decisions, including:
- Account approval or rejection
- Phone-number registration
- Messaging restrictions
- Template approval or rejection
- Business verification
- Account quality ratings
- Account suspension or termination
- API availability
- Changes to platform pricing or policies
We may provide technical assistance with setup, configuration, verification, or compliance, but we cannot guarantee approval or continued availability of any third-party platform service.
7. Verification and Business Approval Assistance
Where Pixonlab Engage provides assistance with business verification, WhatsApp verification, account setup, or related approval processes, such assistance does not guarantee approval.
Final decisions regarding verification, approval, eligibility, messaging limits, or account status are made by the relevant third-party platform.
Fees paid for services that have already been submitted, processed, or completed may be non-refundable, subject to applicable law and our refund policy.
8. Data and Privacy
We collect and process information in accordance with our Privacy Policy.
By using our Services, you acknowledge that we may process information necessary to provide the Services, including account information, business information, CRM data, customer information, API data, message logs, automation configurations, and technical information.
If you upload, import, or process information belonging to your customers or other individuals, you are responsible for ensuring that you have the necessary rights, permissions, notices, and consents required by applicable law.
Our Privacy Policy forms part of these Terms & Conditions.
9. Customer Responsibility
You are responsible for the content, data, messages, campaigns, automation workflows, and communications created or sent through your account.
You agree to ensure that:
- Your content is lawful and accurate.
- You have the necessary rights to use uploaded data and content.
- Customer communications comply with applicable laws.
- Required consent or permissions are obtained where applicable.
- Your use of WhatsApp, Meta, and other platforms complies with their policies.
- You do not use our Services for prohibited or abusive activities.
Pixonlab Engage is not responsible for violations caused by content, data, campaigns, or instructions provided by you.
10. Intellectual Property
The Pixonlab and Pixonlab Engage names, logos, trademarks, software, platform interfaces, designs, documentation, and original content are owned by or licensed to Pixonlab and are protected by applicable intellectual-property laws.
Subject to these Terms and your payment obligations, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended business purposes.
You may not, without written permission:
- Copy or reproduce our platform or proprietary materials.
- Resell or redistribute the Services except under an authorized agreement.
- Reverse-engineer or attempt to extract source code.
- Modify or create derivative works from our software.
- Remove proprietary notices or branding where prohibited.
- Use our intellectual property in a misleading manner.
You retain ownership of content and data that you lawfully provide to the Services, subject to the rights necessary for us to provide the Services.
11. Third-Party Integrations
Our Services may integrate with third-party applications and platforms.
These may include communication platforms, e-commerce platforms, payment providers, analytics services, hosting providers, and other business applications.
Third-party services may change their APIs, pricing, policies, availability, or functionality without notice.
Pixonlab Engage is not responsible for losses arising from third-party outages, restrictions, policy changes, API changes, account suspensions, or discontinued integrations.
Your use of third-party services is subject to the applicable third party's own terms and policies.
12. Service Availability
We aim to provide reliable and continuous access to our Services but do not guarantee uninterrupted or error-free availability.
Services may occasionally be unavailable because of:
- Scheduled maintenance
- Emergency maintenance
- Technical failures
- Internet or infrastructure problems
- Third-party platform outages
- API changes or restrictions
- Security incidents
- Events outside our reasonable control
We will make reasonable efforts to restore affected Services where practical.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Pixonlab Engage and Pixonlab will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Services.
We are not responsible for:
- Loss of business or revenue caused by third-party platform restrictions or service interruptions.
- WhatsApp, Meta, or other third-party account suspension or termination.
- Rejection of message templates or business verification.
- Changes to third-party APIs, policies, pricing, or functionality.
- Losses resulting from inaccurate information or instructions provided by the customer.
- Unauthorized access caused by the customer's failure to protect account credentials.
- Misuse of the Services by the customer.
To the maximum extent permitted by law, our total liability arising from the Services will not exceed the amount actually paid by the customer to Pixonlab for the relevant Services during the preceding 12 months.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
14. Indemnification
You agree to indemnify and hold harmless Pixonlab, Pixonlab Engage, and their respective employees, contractors, and partners from claims, losses, damages, liabilities, costs, and expenses arising from:
- Your misuse of the Services.
- Your violation of these Terms.
- Your violation of applicable laws or regulations.
- Your violation of WhatsApp, Meta, or other third-party platform policies.
- Your content, data, campaigns, or communications.
- Your infringement of another person's intellectual-property or other rights.
15. Suspension and Termination
You may stop using the Services or request account termination at any time, subject to any applicable subscription or contractual obligations.
Pixonlab Engage may suspend, restrict, or terminate your access if:
- You violate these Terms.
- You fail to pay applicable fees.
- Your use creates a security or legal risk.
- You misuse the Services.
- Your activities violate third-party platform policies.
- Required by law or a government authority.
- Continued service creates a material risk to Pixonlab, other customers, or third parties.
Following termination, access to account data may be restricted or deleted in accordance with our Privacy Policy, applicable retention requirements, and contractual obligations.
16. Force Majeure
Pixonlab Engage will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, internet failures, telecommunications failures, cyber incidents, government actions, war, civil unrest, strikes, third-party service failures, or significant infrastructure disruptions.
17. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from or relating to these Terms or the Services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Pixonlab's applicable place of business, subject to applicable law.
Where legally permitted and mutually agreed or contractually applicable, disputes may be referred to arbitration in accordance with applicable Indian law.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our Services, business practices, technology, or legal requirements.
Updated Terms will be published on this page with a revised "Last Updated" date.
Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
19. Contact Us
For questions, concerns, or requests regarding these Terms & Conditions, please contact us:
Pixonlab Engage
A sub-brand of Pixonlab
Website: pixonlab.in
Pixonlab Engage: wa.pixonlab.in
Email: contactpixonlab@gmail.com
WhatsApp: +91 97771 21379
We will make reasonable efforts to respond to enquiries within a reasonable period.