Privacy Policy

Last updated: 29 September 2026

1. Who we are

Pixonlab Engage (wa.pixonlab.in) is operated by PixonLab, Khordha, Odisha 752062, India. This policy explains how we handle personal data of people who sign up for and use the platform, and how we handle the customer data that businesses process through it. We follow applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

2. Two kinds of data

• Your account data (you as a user or business owner): PixonLab decides how it is used and is responsible for it.
• Your customers' data (contacts, chats and orders you manage in the platform): your business decides how it is used; PixonLab processes it for you only to run the service, as set out in the Business Terms.

3. Information we collect

• Account details: name, email, mobile number, business name, password (stored only as a secure hash) and two-step verification settings.
• WhatsApp and messaging data: connected phone numbers, message content, templates, delivery and read status, and timestamps needed to send and show your chats.
• Contacts and leads: names, phone numbers, custom fields, tags, groups and notes you add or import.
• Payments: plan, billing period, invoices and payment status. Card, UPI and bank details are handled by our payment partners (such as Razorpay), not stored by us.
• Technical data: IP address, device and browser type, logs and error reports, used for security and troubleshooting.

4. How we use it

• To provide the platform, send and receive your WhatsApp messages and run your bots and campaigns.
• To manage subscriptions, invoices and support.
• To keep the platform secure and prevent fraud, spam and abuse.
• To send service and security notices, and product updates if you agree (you can opt out at any time).
• To meet legal, tax and Meta platform obligations.

5. Cookies

We use essential cookies to keep you signed in and secure. Where enabled, analytics tools may measure how the website is used. You can control cookies in your browser; essential cookies are needed for sign-in.

6. Service providers

We share data only as needed with: Meta (WhatsApp Business Platform) to deliver messages; payment partners; hosting and email providers; real-time messaging infrastructure; AI providers (for example OpenAI or Google) only when you turn on AI features; and Shopify, WooCommerce, Google Sheets or the PixonLab CRM only when you connect them. We do not sell personal data. Some providers may process data outside India with appropriate safeguards.

7. Security

We use HTTPS encryption, encrypted storage of sensitive access tokens, role-based access, two-step verification and activity logs. No system is completely secure, so please keep your own login details private.

8. How long we keep data

We keep account and workspace data while your account is active. After an account is closed you can ask for an export within 30 days; data is then deleted or anonymised, except records we must keep for tax, accounting, security or legal reasons for the period the law requires.

9. Your rights

Subject to applicable law you can ask for a summary of your personal data, correct or update it, ask for deletion, withdraw consent for marketing messages, and nominate another person to exercise your rights in case of death or incapacity. If you are a customer of a business that uses Pixonlab Engage, please contact that business first; we will help them respond. Send requests to care@pixonlab.in with the subject "Privacy request".

10. Grievance contact

For complaints about how personal data is handled, contact the PixonLab Grievance Team at contactpixonlab@gmail.com (subject: "Grievance") or write to PixonLab Grievance Team, Khordha, Odisha 752062, India. We acknowledge complaints within 48 hours and aim to resolve them within one month. If your grievance is not resolved, you may approach the Data Protection Board of India.

11. Children

Pixonlab Engage is for businesses and adults. We do not knowingly collect personal data of anyone under 18 without verifiable consent from a parent or lawful guardian.

12. Data we receive from Meta (WhatsApp Business Platform)

When a business connects its WhatsApp number to Pixonlab Engage through Meta's sign-up, Meta gives us access to that business's WhatsApp Business Account: its phone numbers, message templates, and the messages it sends and receives, with delivery and read status. If the business connects a number that it also uses in the WhatsApp Business app, Meta also shares the contacts saved in that app and, only when the business allows it in the app, up to six months of earlier chats.

• We use this data only to provide the service that business asked for: showing and sending its chats, running its campaigns, templates, bots and orders, and showing its reports.
• Each business can see only its own data. We do not use it for advertising, do not sell it, and do not share it with other businesses.
• Access tokens from Meta are stored encrypted and are used only for that business's own account.
• Our use of this data follows Meta's Platform Terms and the WhatsApp Business policies.
• A business can disconnect its number at any time from WhatsApp Setup, or remove Pixonlab Engage in Meta Business Settings. We then stop receiving new data from Meta for that number.

13. How to delete your data

1. Disconnect WhatsApp: in Pixonlab Engage go to Setup > WhatsApp Setup > Disconnect Account. This stops all new data from Meta.
2. Ask for deletion: email care@pixonlab.in from your account's email address with the subject "Delete my data", or message us on WhatsApp at +91 97771 21379.
3. We confirm your request within 48 hours and delete your account, contacts, chats, templates and settings within 30 days. We keep only records the law requires (for example tax invoices), for the period the law requires.
4. Customers of a business: if a business using Pixonlab Engage has messaged you, ask that business to delete your data; we will help it complete the request. You can also write to us directly and we will pass your request to the business.

14. Changes to this policy

We may update this policy when the platform or the law changes. The current version and its "Last updated" date are always shown on this page.

15. Contact us

• Platform support: care@pixonlab.in
• WhatsApp / phone: +91 97771 21379
• Grievances and privacy requests: PixonLab Grievance Team, contactpixonlab@gmail.com
• Registered business: Pixonlab (Udyam registration UDYAM-OD-19-0163505)
• Address: Radhakantapur, Near Grameswari Temple, Begunia, Khordha, Odisha 752062, India (serving Bhubaneswar, all of Odisha and clients across India)
• Website: https://wa.pixonlab.in