User Terms

Last updated: 27 September 2026

1. About these terms

These terms apply to anyone who uses Pixonlab Engage (wa.pixonlab.in), the WhatsApp marketing, shared inbox, automation and chatbot platform operated by PixonLab, Khordha, Odisha 752062, India ("PixonLab", "we", "us"). By creating an account or using the platform you agree to these terms and our Privacy Policy. Businesses that subscribe to the platform also agree to the Business (Vendor) Terms.

2. Eligibility and accounts

You must be at least 18 years old and allowed to act for the business you represent. Give accurate registration details, keep your password and two-step verification codes private, and tell us immediately at care@pixonlab.in if you suspect unauthorised access. You are responsible for activity under your account and for the team members you invite.

3. The service

Pixonlab Engage provides WhatsApp Business messaging, campaigns, templates, a shared inbox, bots and automation, contact and lead management, integrations (for example Shopify, WooCommerce, Google Sheets and the PixonLab CRM) and team tools. Features and limits depend on your plan and may change over time; we will tell you in advance about significant changes that affect your plan.

Pixonlab Engage uses Meta's official WhatsApp Business Platform. Message delivery, template approval, quality ratings, pricing charged by Meta and account decisions are controlled by Meta, so we cannot guarantee that every message is delivered or that every template is approved.

4. Your responsibilities

• Use the platform only for lawful purposes and in line with WhatsApp Business, Commerce and Messaging policies.
• Message only people who have given you valid permission, and honour opt-out requests promptly.
• Do not send spam, misleading, harassing, fraudulent or illegal content.
• Make sure content, images and data you upload can legally be used by you.

5. Acceptable use

You must not try to bypass limits or security controls, access another business's data, upload malware, resell access without our written permission, or use the platform in a way that puts the WhatsApp access of other customers at risk. We may suspend accounts that break these rules.

6. Plans, payments and renewals

Plan prices, limits and billing periods are shown on the pricing page and at checkout, in Indian Rupees (INR) unless stated otherwise, with applicable taxes such as GST. Payments are processed by our payment partners; we do not store your card or bank details. Plans renew for the next period only when you pay or renew; if a plan expires, paid features stop until it is renewed. WhatsApp conversation charges billed by Meta are separate from our plan fees.

7. Cancellations and refunds

You can stop using a plan at any time; it stays active until the end of the period already paid. Plan fees are generally not refunded for the unused part of a period. We will refund duplicate or wrongly charged payments, and review requests where the platform was unavailable for a long time because of a fault on our side. Write to care@pixonlab.in with your payment reference within 7 days of the charge.

8. Your data and ownership

You own your content, contacts and campaign data. You give PixonLab permission to store and process it only to run the platform for you, as described in our Privacy Policy. The Pixonlab Engage software, design and branding belong to PixonLab or its licensors.

9. AI features

AI chatbot and AI writing features create automated replies that may be inaccurate. You are responsible for reviewing how they respond to your customers and for turning them off where they are not suitable.

10. Suspension and termination

We may suspend or close accounts for breach of these terms, unpaid fees, abuse, or activity that risks the security or WhatsApp standing of the platform, with notice where practical. You may close your account at any time by contacting support. After closure you can request an export of your data within 30 days, after which it may be deleted.

11. Limitation of liability

To the maximum extent permitted by law, PixonLab is not liable for indirect or consequential losses, including lost profits, revenue or data, or for actions taken by Meta/WhatsApp or other third-party services. Our total liability for any claim is limited to the fees you paid to PixonLab for Pixonlab Engage in the three months before the claim.

12. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any issue quickly. If a dispute cannot be resolved, the courts at Khordha / Bhubaneswar, Odisha, India will have jurisdiction. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

13. Changes to these terms

We may update these terms when the platform or the law changes. The current version and its "Last updated" date are always shown on this page, and we will notify account owners of significant changes.

14. Contact us

• Platform support: care@pixonlab.in
• WhatsApp / phone: +91 97771 21379
• Grievances and privacy requests: PixonLab Grievance Team, contactpixonlab@gmail.com
• Registered business: Pixonlab (Udyam registration UDYAM-OD-19-0163505)
• Address: Radhakantapur, Near Grameswari Temple, Begunia, Khordha, Odisha 752062, India (serving Bhubaneswar, all of Odisha and clients across India)
• Website: https://wa.pixonlab.in