Vendor Terms

Last updated: 27 September 2026

1. Who these terms are for

These Business (Vendor) Terms apply to businesses that subscribe to Pixonlab Engage and connect their own WhatsApp Business account. They add to the Terms of Use.

2. Your WhatsApp Business account

You connect and remain responsible for your own WhatsApp Business Account, phone numbers, display name and Meta Business verification. You must follow Meta's WhatsApp Business, Commerce and Messaging policies. Meta may limit, restrict or ban numbers based on quality and policy; PixonLab cannot reverse Meta's decisions but will help you with the steps available.

3. Consent and opt-outs

You must have your customers' permission (opt-in) before sending them WhatsApp messages, use approved templates where required, and stop messaging anyone who asks you to. You are responsible for the content of your campaigns, bots and replies.

4. Customer data you upload

For the contact and customer data you upload or collect through the platform, your business decides why and how it is used (you are the data fiduciary). PixonLab processes it only on your instructions to provide the service, keeps it confidential, protects it with reasonable security, and does not sell it or use it for our own marketing. You must have a lawful basis and a privacy notice for your own customers.

5. Team members

You control who in your team can access your workspace and what they can do. Remove access promptly when someone leaves.

6. Integrations

When you connect Shopify, WooCommerce, Google Sheets, the PixonLab CRM or other services, data moves between those services and Pixonlab Engage as you configure it. Those services have their own terms and privacy policies.

7. Security incidents

If we become aware of a security incident affecting your data we will inform you without undue delay with the information available, and help you meet any duty you have to inform your customers or authorities.

8. Fees and Meta charges

Plan fees are paid to PixonLab as described in the Terms of Use. Charges for WhatsApp conversations are set by Meta and are billed as Meta specifies; they are separate from our plan fees.

9. Suspension

We may pause campaigns or accounts that create spam complaints, legal risk, or a risk to the WhatsApp access of the platform and other customers, and will tell you why where possible.

10. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any issue quickly. If a dispute cannot be resolved, the courts at Khordha / Bhubaneswar, Odisha, India will have jurisdiction. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

11. Contact us

• Platform support: care@pixonlab.in
• WhatsApp / phone: +91 97771 21379
• Grievances and privacy requests: PixonLab Grievance Team, contactpixonlab@gmail.com
• Registered business: Pixonlab (Udyam registration UDYAM-OD-19-0163505)
• Address: Radhakantapur, Near Grameswari Temple, Begunia, Khordha, Odisha 752062, India (serving Bhubaneswar, all of Odisha and clients across India)
• Website: https://wa.pixonlab.in